TERMS & CONDITIONS

Welcome to Laterra Gems!

These terms and conditions outline the rules and regulations for the use of Laterra Gems’s Website, located at https://laterragems.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Laterra Gems if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Laterra Gems, you agreed to use cookies in agreement with the Laterra Gems’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Laterra Gems and/or its licensors own the intellectual property rights for all material on Laterra Gems. All intellectual property rights are reserved. You may access this from Laterra Gems for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Laterra Gems
  • Sell, rent or sub-license material from Laterra Gems
  • Reproduce, duplicate or copy material from Laterra Gems
  • Redistribute content from Laterra Gems

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Laterra Gems does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Laterra Gems,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Laterra Gems shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Laterra Gems reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Laterra Gems a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Laterra Gems; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Laterra Gems. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Laterra Gems’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Shipping & Returns

Orders placed before 2PM PST will be processed and shipped the same day. After 2PM PST it will ship the next day (excluding weekends and holidays) Orders placed during promotional sales may experience slight delays (in such case you will be notified).

*All Shipping days are business days (Mon–Fri).

**Shipping time varies depending on the destination.

*** Currently, shipping is only available across the US and Canada.

SHIPPING TIME FRAMES

US Shipping Time

East Coast Shipping…………………………………. 4-6 business days

West Coast, Alaska and Hawaii Shipping……………… 3-5 business days

Express Shipping……………………………….…… 1-3 business days

International Shipping

Canada………………………………………………… up to 10 business days

Express Shipping orders placed before 2PM PST will be processed and shipped the same day. While we will do all we can to ensure your order is delivered promptly, we cannot be held liable for delays due to conditions beyond our control (e.g., severe weather, service interruptions, US holidays, etc.).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items ordered and the selected shipping option, depending on the shipping provider.

DUTIES AND TAXES

Your orders may be subject to import taxes, customs and/or fees (“Additional Charges”) levied by the destination country/state. You alone are responsible for any such Additional Charges. We have no control over such Additional Charges and cannot predict what they may be.

RETURN POLICY

If the product received is defective or incorrect, we will exchange it free of charge or provide a full refund, at our own discretion. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or a defective item, etc.). You may return any unused or unopened item(s) within 30 days of delivery for a refund minus $14.95 restocking fee. In case the product was used or opened we can offer an exchange but not a refund.

You should expect to receive your refund within two weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

COUPON USE
In addition to all policies stated in the Company’s Terms and Conditions and Website, all orders placed on the Site are also subject to the Company’s Rules of Use.
The Rules of Use Are as Follows:

  • Terms of coupon codes are subject to change at any time without notice.
  • Vouchers, coupons, and discount codes do not have any cash value and are not interchangeable.
  • Only one discount (coupon, voucher, or promotion price) may be used per order. Orders that used two or more coupons for the same order will be considered fraud and the company may reject shipment and process the paid amount as a processing fee charge for the company to review and establish the purchase as fraudulent. Company at its own discretion may elect to ship the lost value item only in the order or any other item of its choice without noticing the customer.
  • Vouchers are only valid for single use, even if not used for the full promotional value.
  • Coupons cannot be combined with other coupons OR any other discounts.
  • Coupons cannot be applied towards promotional priced items.
  • Errors or misprints on coupons will not be honored.
  • Use of a coupon that results in a greater discount than approved by company may result in order cancellation.
  • Company reserves the right not to honor errors or mistakes caused by coupon usage.
  • Deliberate misuse of coupon codes will result in the order being canceled.
  • If an order is placed that does not meet these guidelines it will be canceled and refunded upon company’s sole discretion.

If you have any questions, feel free to email us at:

info@laterragems.com

Or call: 1-866-369-8485

Our office hours are:

Monday – Thursday 10AM- 5PM and Friday: 10AM – 4PM PST